Return Policy

Return Policy 

At Youth Skin RX, we strive to ensure every customer is satisfied with their purchase. Due to the nature of skincare and medical-grade products, we only accept returns under the conditions outlined below.

Returns are accepted within fourteen (14) days of delivery for unopened and unused products only.

Products must:

  • Be unopened and unused

  • Be returned in the original packaging and original product box

  • Include all original components and inserts

  • Be in resalable condition

Used or opened products are not eligible for return.

 

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used products 

  • Final sale items

  • Sale or discounted items

  • Products damaged due to misuse, neglect, or improper storage

 

Damaged or Incorrect Orders

If you receive a damaged product or an incorrect item, you must contact Youth Skin RX within three (3) days of delivery.

To process a damaged or incorrect order claim, customers must provide:

  • Clear photos of the damaged product and packaging, submitted via email to marketing@youthskinrx.com within 48 hours of receiving the product

  • Photos of the shipping box and shipping label

  • Order number and contact information

Once the claim is approved, Youth Skin RX will provide a prepaid return shipping label via email to you.

Returned items must be shipped back within fourteen (14) days of receiving the return shipping label.

 

Return Shipping

Youth Skin RX provides prepaid return shipping labels for approved returns.

Customers are responsible for securely packaging returned items to prevent damage during transit.

Youth Skin RX is not responsible for products lost or damaged during return shipment if improperly packaged by the customer.

 

Refund Processing

Approved refunds will be issued to the original payment method once the returned product has been received and inspected.

Please allow 14 business days for refund processing after the return is received.

Original shipping charges are non-refundable unless the return is due to an error by Youth Skin RX or carrier damage.

 

Refused Returns

Youth Skin RX reserves the right to refuse returns that:

  • Do not meet the conditions outlined in this policy

  • Are returned, used, and/or opened.

  • Are returned without original packaging

  • Are returned outside the approved return window

 

Contact Information

For return requests or damaged order claims, please contact:

Youth Skin RX, LLC
6305 E 120th Ct Unit B, Tulsa, OK 74137
marketing@youthskinrx.com
918-880-9669

Business Hours: 10 AM CST-4 PM CST (M-F)