Refund Policy

Refunds Are Only Issued For:

  • Approved returns of unopened and unused products

  • Damaged products reported within the required timeframe

  • Incorrect items shipped by Youth Skin RX

All refunds are subject to inspection and approval upon receipt of returned merchandise. Customer will be responsible for the additional cost of shipping, except for one of the above reasons.

 

Refund Method

Youth Skin RX does not offer refunds unless the product is proven to be defective. Youth Skin RX will refund to the credit card that was used for the initial product purchase. Refunds to alternative payment methods will not be issued.

Youth Skin RX offers:

  • Online store credit, good for online redemption for a period of up to 6 months.

  • Product exchanges for a period of up to 14 days. See Return Policy here for more details

 

Damaged Products

Customers must notify Youth Skin RX within three (3) days of delivery if a product arrives damaged.

Claims submitted without photographic evidence may be denied.

Required documentation includes:

  • Photos of damaged product

  • Photos of original packaging

  • Photos of shipping box and label

 

Incorrect Purchases

If a customer accidentally purchases the incorrect product, unopened and unused items may be eligible for store credit or product exchange within seven (7) days of delivery. 

Products must remain sealed and in original packaging, and customer will be responsible for the additional cost of shipping for product exchange.

 

Refund Processing Time

Refunds are typically processed within 7-10 business days after the returned product is received and inspected.

Depending on the customer’s financial institution, additional processing time may apply before funds appear in the account.

 

Chargebacks

Customers agree to contact Youth Skin RX prior to initiating a payment dispute or chargeback to allow the opportunity to resolve the issue directly.

Fraudulent chargebacks or abuse of the chargeback process may result in denial of future purchases and submission of supporting documentation to the payment processor.

 

Non-Refundable Items

The following items are non-refundable:

  • Opened or used products

  • Sale items

  • Final sale items

  • Products returned outside the approved return window

 

Contact Information

For refund inquiries, contact:

Youth Skin RX, LLC
6305 E 120th Ct Unit B, Tulsa, OK 74137
marketing@youthskinrx.com
918-880-9669

Business Hours: 10AM CST-4PM CST (M-F)